Emergency support

Emergency ExpressionEngine Support

If your ExpressionEngine site is down, showing a white screen or broken after an update, emergency requests go to the front of our queue. We find the cause, get the site back online, then fix the underlying problem. $60 an hour, two-hour minimum, and you approve anything beyond that.

By Arjun Kumar · Last updated

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Fiverr5.0 average from 89 reviewsClutch5.0 rating from 1 verified review

Problems we fix every week

  • White screen or HTTP 500 after an update, a PHP change or a host move.
  • A failed or half-finished upgrade. The control panel won't load, or the updater stopped part-way.
  • Add-on fatal errors that take down every page using a template.
  • Database errors after a MySQL upgrade, often strict mode against old add-ons.
  • Hacked sites: redirects, spam pages or defaced content.

Our upgrade errors guide covers the first checks you can do yourself.

What to send us

Speed comes from access. When you contact us, include:

  • The site URL and what happened just before it broke.
  • Control-panel login (a temporary super admin account is best).
  • FTP/SFTP or hosting control-panel access, and database access if you have it.
  • Whether a backup exists, and when it was taken.

If you're not sure what you have, send what you can. We'll work with your host if needed.

How it works

  1. 1

    Contact us

    WhatsApp or the contact form, marked as urgent, with access details.

  2. 2

    Diagnose

    We read the error logs and find the real cause, not just the symptom.

  3. 3

    Restore

    Get the site serving pages again, from a fix or a backup.

  4. 4

    Fix properly

    Repair the underlying problem so it doesn't return.

  5. 5

    Report

    A short note of what broke, what we did, and what to watch.

What clients say

Quoted word for word from our public Fiverr and Clutch profiles.

"This was the third time we engaged with Arjun. We needed help transferring an ExpressionEngine website to a subdomain and a new host. Challenges included backing up a relatively large site; troubleshooting some issues with ExpressionEngine, css and php; and then performing QA on the new site. The project took longer than expected, but Arjun was responsive and professional throughout the process. It was a pleasure working with him and we would work with him again in the future."
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festivalfreak
United States · ExpressionEngine hosting migration · Fiverr review
"Arjun was great! Professional, thorough, and effective. He was able to troubleshoot our Expression Engine website's slow loading time and to get it loading much more quickly. We plan on working with him again in the future."
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festivalfreak
United States · ExpressionEngine performance fix · Fiverr review
"It was very easy to communicate and get things done promptly. I would recommend Arjun to anyone looking for help with ExpressionEngine-related issues."
mu
musicquizking
United States · Fiverr review
"Rahul, has been producing great work for me, I highly recommend him for all your Expression Engine needs."
se
seancampbell504
South Africa · Fiverr review

Questions

How fast can you start?

Emergency requests go first. We reply as soon as we see them, and start once we have access to the site. WhatsApp is the fastest way to reach us.

What time zone do you work in?

India (IST, UTC+5:30). Our day overlaps UK and Irish mornings and Australian afternoons. For US emergencies, message us and we'll start as early as we can.

Do you need my hosting login?

Usually yes. Most site-down problems are found in server error logs, which aren't visible in the EE control panel.

Can we avoid emergencies?

Mostly. A care plan keeps EE, add-ons and PHP up to date and tested, which prevents most of the problems on this page.

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