ExpressionEngine support

ExpressionEngine Support and Maintenance

Our ExpressionEngine support and maintenance plans keep your EE site updated, backed up and fixed when something breaks, without you needing an in-house developer. You get one developer who knows your site, not a ticket queue.

What a care plan covers

  • ExpressionEngine and add-on updates, tested on staging before they reach live
  • PHP compatibility checks before your host changes versions
  • Backups of files and database, and a tested restore
  • Uptime monitoring
  • A monthly bank of developer time for content changes, small features and fixes

Troubleshooting and emergency fixes

We fix the problems that stop EE sites working: login loops, CSRF and cookie-domain errors, broken upload paths, white screens after a PHP change, Multi Site Manager mix-ups, template parse errors and database problems. Every fix comes with a short note on the cause, so it doesn't come back.

One recent example: an automated image import with no duplicate check had filled the files table with about 66,000 rows, and an index build then locked the table and took the site offline. We cleaned the table up from the MySQL command line and added de-duplication to the import.

Speed fixes

Slow EE sites are usually caused by uncached templates, heavy queries, large images or third-party embeds. On one real-estate site we converted images to WebP, lazy-loaded a 22-image gallery, deferred Google Maps and YouTube embeds, cached channel entries and fixed a slow control panel caused by full-size image previews inside Grid fields.

What clients say

Quoted word for word from our public Fiverr and Clutch profiles.

"This was the third time we engaged with Arjun. We needed help transferring an ExpressionEngine website to a subdomain and a new host. Challenges included backing up a relatively large site; troubleshooting some issues with ExpressionEngine, css and php; and then performing QA on the new site. The project took longer than expected, but Arjun was responsive and professional throughout the process. It was a pleasure working with him and we would work with him again in the future."
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festivalfreak
United States · ExpressionEngine hosting migration · Fiverr review
"Arjun was great! Professional, thorough, and effective. He was able to troubleshoot our Expression Engine website's slow loading time and to get it loading much more quickly. We plan on working with him again in the future."
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festivalfreak
United States · ExpressionEngine performance fix · Fiverr review
"It was very easy to communicate and get things done promptly. I would recommend Arjun to anyone looking for help with ExpressionEngine-related issues."
mu
musicquizking
United States · Fiverr review
"Rahul, has been producing great work for me, I highly recommend him for all your Expression Engine needs."
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seancampbell504
South Africa · Fiverr review

Questions

Do you support sites you didn't build?

Yes. Most of our EE work is on sites built by other agencies. We start with an audit so we know the site before we change it.

Can you fix my site today?

Send the URL and a description of the problem. We'll tell you whether it's a quick fix or needs an audit first.

Do you also maintain WordPress sites?

Yes. The same plans cover WordPress, which helps if you run both.

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